Consulting.Our approach brings together deep experience in aviation culture with expertise in psychology and behavioral science. We offer an approach that is tailored to your organization and its goals. Once we get to know you, we use our tools to help you get to where you want to go. Our strategies are evidence-based and our research and implementation practices are rigorous and scientific.
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The HowStep 1: Collect some data!
Our first step is to get to know you. We use techniques such as interviews, observational approaches, surveys, or other secondary sources to understand the current state of your organization and its culture. We work with you to determine the analytic approach that makes the most sense, given your current challenges and goals. Step 2: Are we aligned? An alignment analysis allows us to compare the data collected from step 1 to your flight department’s stated culture goals (both leadership goals, Safety Management System, and corporate company culture statements). We use our expertise to provide an assessment as to whether the behaviors of employees (Step 1 data) align with your company’s goals. If we don't see clear alignment, we move to step 3. Step 3: What are our options? We offer options for interventions to positively influence culture and remedy findings from Step 2. These interventions are evidence based: backed by rigorous research from applied behavioral science. If desired, we can also support you in developing a plan to implement them at scale. Step 4: Let’s reassess. Another round of data collection allows us to measure the efficacy of the interventions. We work closely with you to iterate on phase 2 implementation in order to maximize the return on effort. We provide you with the tools necessary for continuous improvement and evaluation over time. |
The WhyCrew Resource Management
The Federal Aviation Administration talks about measuring and training culture in their 2004 Advisory Circular (120-51E) Crew Resource Management Training, which says this about culture:
We measure your culture. Safety Management System The Safety Management International Collaboration Group (comprised of the alphabet soup of regulatory authorities: FAA, EASA, TC, ANAC, ICAO, etc.) provided the world with a globally-applicable SMS framework. As part of Annex 19 element 4.1.3, there is a requirement, as part of the Safety Promotion pillar, to provide employees with training: “Training includes human and organisational factors including just culture and non-technical skills with the intent of reducing human error” We offer that training. |